Cross Match offers a range of implementation services, which allow customers to select from options such as equipment installation and system administration. These services enable customers to quickly deploy livescan systems and train users. Whether you're new to biometrics or very experienced in its application, there's a package to fulfill the needs of your organization.

Training Services

Maintenance and Warranties

Integration and Consulting Services

Features

Cross Match Area Implementation Manager to coordinate livescan installations

• Customer manages site readiness activities
  
  
• Cross Match handles resources and scheduling
  
  

Implementation Service for equipment installation and training

• One day option includes single system installation and training for up to six people
  
  
• Two day option includes installation for one to three systems and training for up to six people
  
  

Installation Service for equipment installation

• One day option includes installation for one to two systems
  
  
• Two day option includes installation for one to four systems
  
  

Delivery Method

• Cross Match field technician performs services on customers' premises
  
  

Training Services

Cross Match delivers an array of training services, which are designed to provide customers with the knowledge and skills needed to successfully operate and maintain biometric identity management systems. With courses offered through a variety of venues and delivery methods, there are options to suit organizations of all sizes.

Features

Choice of Training locations

• Cross Match facilities in Palm Beach Gardens, Florida
  
  
• Customer-furnished locations (either on-site or elsewhere)
  
  

Choice of On-site Delivery Methods

• Cross Match training professional conducts the class in-person at customer site
  
  
• Cross Match training professional delivers course material using web-enabled service delivery application in a distance learning environment
  
  

Maintenance and Warranties

Cross Match offers warranty-based support options as well as post-warranty maintenance plans designed to provide comprehensive technical support. These cost-effective options are an ideal way to maintain livescan systems, while keeping them current with the latest software.

Features

Limited Warranty is included with product purchases and provides support during the twelve-month warranty period including:

• Access to Customer Care Center – Monday through Friday, 8am - 8pm ET
  
  
• Repair of hardware defects
  
  
• Software fixes
  
  

Enhanced Warranty offers an upgraded level of support during the twelve-month warranty period, such as:

• Around-the-clock (24x7) access to Customer Care Center
  
  
• Advanced parts replacement
  
  
• Software upgrades
  
  
• On-site support option
  
  

Maintenance is available after the warranty period and includes:

• Around-the-clock (24x7) access to Customer Care Center
  
  
• Advanced parts replacement
  
  
• Software upgrades
  
  
• On-site support option
  
  

Integration and Consulting Services

Cross Match provides the consulting, software development and integration services associated with the receiving agency and RMS/JMS vendor interface software applications. Interface software development is certified with the appropriate agency. All work is defined by a statement of work which is developed with customers' cooperation.

Features

• Custom software with a graphical user interface, associated cards and forms
  
  
• Automated exchange with channeling agency and RMS/JMS vendors
  
  
• Support for custom workflow applications
  
  
• Integration of livescan systems with other biometric and security systems